FAQs

FAQs

🚚 SHIPPING & ORDERING

Q: How long does it take to process and ship my order?
A: Orders are processed within 1–2 business days. We ship Monday through Friday using trusted carriers such as FedEx and USPS. Once shipped, delivery typically takes 2–5 business days for U.S. orders.

Q: Will I receive tracking information?
A: Yes! As soon as your item ships, you'll receive a tracking number via email. You can also contact us for updates.

📷 CAMERAS

Q: Are your cameras brand new or used?
A: We sell high-quality used and open-box cameras, inspected and tested to ensure 100% functionality. Condition details are always included in each product listing.

Q: Are the cameras authentic?
A: Absolutely. We only sell authentic, original-brand cameras. All serial numbers are verified, and we stand behind every item we sell.

Q: Do the cameras come with accessories?
A: Yes! Most of our cameras include OEM accessories such as batteries, chargers, straps, and boxes. Please check each listing for specifics.

🚁 DRONES

Q: Are your drones new or used?
A: We sell both new and lightly used drones. Every drone is tested and cleaned before shipping to ensure safe flight and excellent performance.

Q: Do drones come with batteries, controllers, and cases?
A: Yes. Our listings will clearly mention all included accessories. Most drones ship with controller, battery, charger, and case.

Q: Are drones tested before shipment?
A: Yes, all drones undergo a full functionality test before packing.

🔁 RETURNS & EXCHANGES

Q: What is your return policy?
A: We offer a 30-day return policy on all cameras and drones.
To qualify:

  • The product must be returned in its original condition.

  • Buyer is responsible for return shipping unless the item was damaged or not as described.

Q: How do I request a return?
A: Simply email us at [your email] or contact us via live chat with your order number. We’ll provide a prepaid label if the issue was our fault.

🛡 WARRANTY

Q: Do you offer a warranty?
A: Yes, we provide a 90-day limited warranty on all products.

Warranty covers:

  • Mechanical/electrical malfunctions not caused by user error.

  • Lens or sensor issues

  • Battery/charging failures

Warranty does not cover:

  • Water or impact damage

  • Accidental drops or misuse

Q: How do I claim the warranty?
A: Contact us with your order number, a brief description of the issue, and photos or video if possible. We will repair, replace, or refund based on the situation.